We ship from Toronto, Canada, worldwide, to any country our carrier serves.

Orders leave our studio within 1 to 3 business days of the drop opening or of your order, whichever is later. You get a tracking number by email once your order ships.

Canada: flat $12 CAD, free on orders over $250 CAD. United States: flat $20 CAD, free on orders over $400 CAD. Rest of the world: flat $35 CAD, free on orders over $600 CAD.

Canada: 2 to 5 business days after dispatch. United States: 5 to 10 business days after dispatch. Everywhere else: 7 to 14 business days after dispatch.

V1 Ghost Bracelet sizes 6.5" - 9" and any sold out products will still be able to purchase as a pre-order and ships in 2 to 10 weeks. If you order one with other pieces, your order ships together when the pre-order piece is ready, unless you ask us to send the rest first.

Duties, Taxes, and International Customs - We believe in a seamless shopping experience from our design studio to your doorstep. All international orders shipping outside of Canada are processed with absolute transparency regarding border fees. Shipping to the United States Orders Under $800 USD: Eligible shipments enter the United States entirely duty-free under standard U.S. Customs thresholds. Orders Over $800 USD: For our luxury collections and high-value orders exceeding the $800 USD border threshold, all U.S. customs duties, import taxes, and brokerage fees are 100% covered by us. Zero Surprise Charges: We handle all customs documentation and prepay all border fees upfront. Your package will clear U.S. Customs seamlessly and deliver directly to your door with absolutely no additional bills, fees, or hidden collection costs upon arrival. Other International Destinations For orders shipped outside of Canada and the United States, packages may be subject to local import duties and taxes administered by your country's customs authority. These local fees are the responsibility of the recipient upon delivery.

Every V1 Ghost Bracelet ships insured

Email us within 7 days of delivery with photos of the piece and the packaging, and we will make it right.

You have 30 days from delivery to request a return.

The piece must be unworn, unaltered, and in its original condition, with its packaging, tags, and paperwork. For the V1 Ghost Bracelet, that includes the GRA report and the authenticity card.

Once we inspect your return, we refund the purchase price to your original payment method. Original shipping is not refunded, and you pay for return shipping.

Wrong size? Email us within 30 days and we will exchange it, subject to availability.

Pieces that show signs of wear, resizing, or damage, and returns missing their paperwork. Pre-order sizes follow the same 30 days, counted from the day the piece is delivered.

Contact gravtex.to@gmail.com before sending anything back. Returns sent without approval are not accepted.

Ship to us in Toronto, Canada, with tracking and insurance. GRAVTEX is not responsible for returns lost or damaged in transit.

Every return is inspected when it arrives. The result decides whether a refund or exchange is approved.

GRAVTEX decides after inspection whether an issue counts as a manufacturing defect.

A manufacturing defect must appear within 24 months of delivery. Report it to us within 2 months of noticing it.

Pieces that arrive damaged and structural failures, like a faulty clasp under light handling.

Normal wear and tear, scratching, chains pulled apart, and accidental drops.

Email us a photo of the piece with your invoice. Once approved, ship the piece back to us in Toronto, Canada, and we replace it.