Thank you for shopping at Gravtex! We are committed to providing you with high-quality products and excellent customer service. Please take a moment to read our (Shipping & Returns Policy) below.

Shipping Information

 

We offer shipping to a variety of locations. Once your order is placed, we will process it and ship it as quickly as possible. Below are the details for our shipping process:

- Processing Time: All orders are processed within  1–2 business days

- Shipping Time: Shipping times may vary depending on your location. Estimated delivery times are:

- Domestic Shipping: [3-7 business days]

- International Shipping: [7-14 business days]

- Shipping Costs: Shipping fees are calculated based on your location and chosen shipping method. Spend over $250 for free shipping worldwide

- Order Tracking: Once your order has been shipped, you will receive an email with tracking information to follow your shipment's progress. You can also track your order on our website under "Track My Order" tab

• Shipping Delays: While we strive to ensure timely delivery, we cannot be responsible for delays caused by external factors such as weather, customs, or carrier delays.
• Delivery Times: Delivery times vary depending on your location.

 

Returns & Exchanges

At Gravtex, we are committed to ensuring that you are satisfied with your purchase. However, we do not accept returns or exchanges for any reason, including but not limited to:

- Change of mind

- Incorrect size choice

- Product dissatisfaction

Please make sure you choose your items carefully before purchasing. We encourage you to review sizing guides, product descriptions, and images before making your purchase.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at gravtex.to@gmail.com with the following details:

- Order number

- A description of the issue

- Photos of the damaged or defective product

If the item is found to be damaged or defective, we will work with you to provide a suitable resolution, which may include a replacement or store credit, at our discretion.

Order Modifications

Once your order has been placed, it is processed quickly to ensure timely shipping. Therefore, we cannot guarantee that we will be able to modify or cancel your order once it has been confirmed. Please ensure all order details, including product selection and shipping information, are correct before finalizing your purchase.

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Contact Us

If you have any questions or concerns about shipping or our policy, please feel free to contact us:

- Email: gravtex.to@gmail.com

 

By purchasing from Gravtex, you agree to our Shipping & Returns Policy. Please make sure you understand these terms before completing your purchase.

Lost or Damaged Packages: We are not responsible for items lost or damaged during shipping. However, we can assist you in tracking your order and working with the shipping provider to resolve any issues.

This policy ensures that customers are aware upfront of your no-returns policy, but also provides a resolution process in case of damaged or defective items. Be sure to review this with any local laws regarding consumer protection to ensure compliance.