Widerrufsrecht

Return and Refund Policy
Every GRAVTEX piece is made with intent. If one is not right, this is how we handle it.
Return Window
You have 30 days from delivery to request a return. Pre-order sizes follow the same 30-day window, counted from the day the piece is delivered to your door.
Condition Requirements
To be eligible for a return or exchange, the piece must be unworn, unaltered, and in its original condition, complete with all packaging, tags, and paperwork.
  • For Jewelry Pieces: This strictly includes the GRA report, authenticity card, and luxury presentation box. Returns missing their paperwork cannot be accepted.
Returns We Do Not Accept
Pieces that show any signs of wear, scratching, resizing, customization, or damage will be rejected during our inspection process and sent back at the sender's expense. All archive sales, giveaways, and promotional prizes are Final Sale and cannot be returned or exchanged.
International Shipping & Border Fees
Because we proudly offer premium, seamless delivery to our international clients, cross-border returns are subject to the following structural rules:
  • Return Shipping & Insurance: You are responsible for the cost of return shipping. Because GRAVTEX is not responsible for returns lost or damaged in transit, we strictly require all international returns to be sent with reliable tracking and full shipping insurance.
  • Duties and Taxes Non-Refundable: For high-value international orders exceeding the $800 USD threshold where GRAVTEX prepaid your U.S. customs duties and import taxes upfront, these government border fees are non-refundable. If you initiate a return on an order over $800 USD, the original prepaid customs duties will be deducted from your final refund amount.
How to Return a Piece
  1. Request Approval: Email gravtex.to@gmail.com before sending anything back. Returns sent without prior electronic approval will not be accepted.
  2. Ship to Studio: Once approved, securely package the item and ship the piece to our studio in Toronto, Canada, using a tracked and insured carrier.
  3. Inspection: We thoroughly inspect every return when it arrives. The inspection result determines whether a refund or exchange is approved.
Refunds
Once we inspect and approve your return, we will refund the purchase price to your original payment method. Original shipping charges are non-refundable, and return shipping costs are paid by the customer. Please allow 5 to 7 business days for the credit to reflect on your banking statement.
Exchanges
Wrong size? Email us within 30 days of delivery at gravtex.to@gmail.com and we will happily facilitate an exchange, subject to stock and sizing availability.
Lost or Damaged in Transit
If your outbound order arrives lost or damaged by the courier, email us within 7 days of delivery with clear photos of the damaged piece and the original packaging, and we will make it right.
V1 Ghost Bracelet Guarantee
We stand behind the structural integrity of our signature jewelry. The V1 Ghost Bracelet includes a 24-month manufacturing defect guarantee from the date of delivery. Any issue must be reported to us within 2 months of noticing it.
  • Covered: Pieces that arrive damaged upon initial delivery and clear structural failures, such as a faulty clasp mechanism under light handling.
  • Not Covered: Normal wear and tear, surface scratching, structural chains forcefully pulled apart, and accidental drops or impacts.
  • To Claim: Email a clear photo of the piece along with your original purchase invoice to our team. Once approved, ship the piece back to us in Toronto, Canada, and we will issue a replacement.
Final Decision
The team at GRAVTEX reserves the right to make the final determination after a physical studio inspection as to whether an issue qualifies as a manufacturing defect or standard wear and tear.
Contact Us
For any questions regarding a return, exchange, or your policy coverage, please reach out directly to our team at gravtex.to@gmail.com